Privacy Policy

Boise River Raft & Tube A d/b/a of Boise River Runners LLC
412 E Parkcenter Blvd Ste 301, Boise, ID 83706

Effective JULY 24, 2026

Boise River Runners LLC, doing business as Boise River Raft & Tube (“BRRT,” “we,” “us,” “our”), respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have.

1. Information we collect

Information you give us directly. When you rent equipment, make a reservation, or contact us, we may collect your name, mailing address, email address, mobile phone number, driver’s license number, payment card information, and the number of people in your party. Our rental agreement requires a valid photo ID and, for certain equipment, a valid credit card.

Information collected automatically. When you visit www.boiseriverraftandtube.com we may collect your IP address, browser type, device type, pages viewed, and the date and time of your visit. We may use cookies and similar technologies for site functionality and analytics. Most browsers let you refuse cookies; some parts of the site may not work properly if you do.

Information collected through our waiver platform. We use WaiverSign to collect and store electronic signatures on our Release of Liability and rental documents. When you sign a waiver online, WaiverSign collects the information shown on that form — which may include your name, address, email, phone number, date of birth, emergency contact, and the names and ages of minors in your party — together with your electronic signature, the date and time, and the IP address used to sign. That information is stored by WaiverSign on our behalf and is available to BRRT.

Photographs and video. As described in our rental agreement, we may photograph or record customers during activities. See Section 7.

2. How we use your information

  • To provide equipment rental and shuttle services, and to process your rental
  • To process payments and, where applicable, charge for late returns, damage, loss, or equipment recovery
  • To contact you about an active rental, including text messages (see Section 3)
  • To recover equipment that has not been returned
  • To keep records required for insurance, safety, and legal compliance
  • To respond to questions and to improve our services

We do not sell your personal information.

3. Text messages (SMS)

This section governs our SMS program. Please read it.

What we send. If you provide your mobile number and agree to receive text messages, we send transactional messages about your rental only — for example, confirming that equipment has been checked out to you, reminding you when it is due back, confirming when it has been checked in, and telling you where and when to meet our shuttle. We do not send marketing or promotional text messages.

How you consent. We collect your consent either on our electronic waiver form (hosted by WaiverSign) or verbally at the counter when your equipment is checked out, and we record it against your rental. A contact phone number may be required as part of the rental agreement, but agreeing to receive text messages is always a separate, optional choice — the consent box is not pre-checked. Consent to receive text messages is not a condition of renting equipment from us. You may rent from BRRT without agreeing to texts.

Message frequency. Message frequency varies. You will typically receive one to three messages per rental.

Cost. Message and data rates may apply. BRRT does not charge you for these messages; your mobile carrier may.

How to stop. Reply STOP to any message to opt out. You will receive one confirmation message and no further texts. You may also ask any BRRT staff member to remove your number.

How to get help. Reply HELP to any message, or contact us at 208-577-4584 or [email protected].

Carriers. Carriers are not liable for delayed or undelivered messages.

Sharing. We do not share or sell mobile opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS are shared only with the messaging provider that transmits the messages on our behalf, solely for that purpose.

4. How we share information

We share personal information only as follows:

  • Service providers who work on our behalf — payment processors, our SMS provider, our digital waiver platform (WaiverSign, operated by Smartwaiver/WaiverSign), reservation and booking platforms, and IT services — and only as needed to perform those services
  • Ada County, in connection with our concessionaire and equipment agreements, where required
  • Law enforcement or others when required by law, when equipment is reported stolen, or to protect the rights, property, or safety of BRRT, our customers, or the public
  • A successor entity in the event of a merger, acquisition, or sale of assets

We do not sell personal information, and we do not share it for third-party marketing.

5. Payment information

Payment card details are processed by our payment processor. We do not store complete card numbers on our systems. As stated in the rental agreement, we may retain authorization to charge a card on file for late fees, damage, loss, or equipment-recovery charges arising from your rental.

6. Data retention and security

We keep rental records for as long as needed for business, insurance, tax, and legal purposes. We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Photographs and media

Our rental agreement grants BRRT the right to take photographs, video, or other media of customers and their guests during activities, and to use that media for lawful purposes including promotional use, without compensation. If you do not wish to appear in such media, tell staff at the time of rental.

8. Children

Our services are rented to adults 18 and older. We do not knowingly collect personal information online from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Your choices and rights

You may:

  • Decline text messages and still rent from us
  • Opt out of texts at any time by replying STOP
  • Ask us what personal information we hold about you, and ask us to correct or delete it, subject to records we must keep for legal, tax, or insurance reasons

Depending on where you live, you may have additional rights under state privacy law. To exercise any right, contact us using the details below. We will not discriminate against you for exercising them.

10. Third-party links

Our site may link to third parties we do not control. Their privacy practices are their own; review their policies.

11. Changes to this policy

We may update this policy. The effective date above shows when it last changed. Material changes will be posted on this page.

12. Contact us

Boise River Runners LLC d/b/a Boise River Raft & Tube
412 E Parkcenter Blvd Ste 301, Boise, ID 83706
[email protected] · 208-577-4584